Customer Service Basics

This module describes how business professionals can use customer service basics as effective tools in building their business. It identifies best practices in customer service, such as avoiding negative words, following up with customers, and dealing positively with angry customers. Finally, it is important to understand how to deliver professional customer communications by way of voice, tone, and word choice, as well as proper telephone and email etiquette.
Module: FCE-230, Media: OL, Lessons: 1

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