Online Grocery Delivery Services

Technology today can really make the chore of grocery shopping much easier. Online ordering and home delivery takes much more of the hassle out of the process.

September 25, 2018

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Audio Transcript


Tech It Out

Date: 9-25-2018

Ricky Enger: Welcome one and all to the first of many monthly Hadley Tech It Out discussion groups. My name is Ricky Enger, and I am a learning expert in assisted technology at Hadley. I'll be hosting this month's meeting, and perhaps meetings in the future as well. You may hear other voices aside from my own, but for this evening I will be hosting, and kind of the purpose of these discussions is to choose a topic that is of interest to us as blind and visually impaired people and just take some time to explore that topic. Share some information that some may not be aware of, and after that to really open it up for discussion so that we can all learn from each other.

Ricky Enger: This is a community, we want to give you guys the opportunity to come together. We want to learn from you and give you the opportunity to learn from us and each other. So, this first topic, we wanted to choose something that kind of had universal appeal, right? So, you're probably not ever gonna hear somebody say, "Yeah, food, I could live with it, I could live without it, whatever. Take it or leave it, I don't care." No, that's probably not gonna happen. We all need food. But getting that food can sometimes be a challenge, especially as blind and low vision people.

Ricky Enger: I think we can all relate to trying to do this in various ways and basing some of these challenges, like walking into a store and asking for assistance, and you get this ... you know, the sigh, and they have to turn to their colleagues and like, "You help her!", "No, you help her!", and you're kind of made to feel like a burden instead of a paying customer. Or maybe we face the challenge of working with a friend or a family member to assist us in grocery shopping, and that gets a little bit interesting as well, because sometimes you may be waiting three or four days for somebody's schedule to free up before they can take you, or you're having to decide, "Now how do I repay this person in some way for what they're doing for me in helping me to grocery shop?"

Ricky Enger: Wouldn't it be nice if I could just do this independently, choose my own stuff, and have it delivered to me? So, thankfully the answer is, "Yes.", because of technology this is becoming more and more possible every day. I'd like to first start out talking about grocery delivery, and a bit later we'll get into food delivery services. So I'm going to just speak in general about how grocery delivery services work, then I'll talk about a couple that I personally have used. And then I wanna open it up for questions and comments and suggestions from all of you, or even just concerns that you have about using some of these services or what have you, and have that dialogue.

Ricky Enger: Once that's done we'll talk a little bit about restaurant delivery services and various other kinds of delivery services that might be available. So, let's just first start out then with grocery delivery services. Now, how do these things work? Well, in general, you have either a local chain, for example Harris Teeter is a chain that's here in the southeast. And this chain itself may decide to offer grocery delivery services. So it's not necessarily contracting with a third party, they're just doing this on their own.

Ricky Enger: The second option is a service who chooses to partner with existing grocery stores, and sort of act as a front end or a middle man, however you wanna look at it, and offer the ability for you to shop at multiple stores in your area. These are services like Instacart and Shipt and a couple of others that we'll talk about. And the way these work is that each store in a particular area who wants to partner with the service will do so, and basically provide what is stocked on their shelves, and you can take a look at that.

Ricky Enger: So, let's say that you are in an area, and you're looking at a grocery delivery service. I'm gonna use Instacart as an example. You'll start out by entering in your zip code and that will basically tell the service, okay this is where you are so now I can tell you what services are available to you. Once you've done that you can sign up and now you're ready for the fun part, right? To get shopping. So you can do this in one of two ways. You can search for a specific item, or you can do one of my favorite things that I spend probably way too much doing, and that is selecting the browse option.

Ricky Enger: So with this option you can, for example, select deli. And then you can look at the subcategories under deli and maybe select specialty cheeses. And once that's done, maybe select soft cheeses, and just keep narrowing it down until you're able to look at all the soft cheeses that this grocery store has to offer. And to me this is one of the most empowering abilities that online shopping has brought to me. Because before, I only knew what was on the shelf if someone else mentioned it, you know? They might see it in passing or maybe that was their favorite cereal, so they let me know it was there.

Ricky Enger: Maybe I saw it on a commercial, or maybe I heard somebody else talk about it. These were the ways that I could get an idea of what was available. With the ability to browse, now I'm not depending on someone else for letting me know what's there or what's not there, and kind of using their own filters to say, "Well, you wouldn't care about this." I can see all this information along with the price of the item, so I can make smart budgetary choices. I can see how big the box is, for example, and in a lot of cases I can also see ingredients, nutritional information.

Ricky Enger: How do you prepare this thing? And those were things that were not always accessible, or if they were I would have to use a different option, like a barcode scanner, or looking it up online somewhere to find out that information. So, having this at my fingertips is really, really cool. So that is in general how these grocery delivery services work.

Ricky Enger: So let's talk about Instacart specifically. This is a service that partners with the grocery stores that are in your area, and it will do a couple of different things. Sometimes the store will say, "Same as in-store prices.", and you know then that whatever price you're paying here is the same price that you would pay in-store. Now some of them don't have that kind of partnership with the store, and so you may be actually paying a little more for the items than you would be if you were able to make it to the store and get them on your own.

Ricky Enger: Then of course it's always the situation of, "Well, do I want to spend the 20 dollars in an Uber to go get this thing, or do I want to pay a little extra and still probably come out cheaper to go ahead and get this delivered from the store, even though I'm technically paying a higher price than I would be standing in the checkout line?" So these are the things that you kind of learn to think about. Or you kind of have to wonder, "How does Instacart make their money?" Well, they can make it on delivery fees, service fees, and the ability for you to subscribe to something called Instacart Express.

Ricky Enger: So with Instacart you can either choose to pay the delivery fee that is quoted to you, or you can say, "You know what, I'm probably going to be ordering more than twice a month. So if I become a member of Instacart, or if I pay for Instacart Express, I've paid this one flat fee and now all my deliveries are going to be "free" for the rest of the year." They're not entirely free, because you've paid as part of your member pricing, but you don't have to worry each time you place an order that now you have a delivery fee on top of that.

Ricky Enger: So that is very quickly how Instacart works, and there's a great deal that I'll be happy to answer about Instacart. I wanna mention two more grocery services, and then open it up for you guys to ask questions. The second one that I use not quite as often as Instacart, but I still really like it, is called Shipt. S-H-I-P-T. Just as with Instacart, it has both an app and a website. Now, with Instacart I have found that it is actually a more pleasant experience for me to use the mobile app, rather than the website. With Shipt the opposite is true.

Ricky Enger: So I much prefer using the website to the mobile app. Both of them are usable, sometimes with a little bit of tweaking, but again when you have multiple platforms available, sometimes a task makes a little more sense on one platform and sometimes it works better on another. Shipt is very similar to Instacart in that there are a group of stores that they will partner with, and you will either get in-store pricing or higher than in-store pricing, with the exception of Target, because apparently Target has just bought Shipt earlier this year, so now whenever you want to stock up on your Target stuff, Shipt is definitely a nice way to do that, because they do have the same prices as you see in-store.

Ricky Enger: Last, I want to mention Amazon. So I don't know if you guys remember, some of you probably do, but the tagline for Amazon, especially in the beginning, was "The everything store", and that has never been more true than now. I swear that you truly can get everything at Amazon. There are actually multiple methods of getting things from Amazon. All of them do depend on your having a Prime membership, so if you're ever wondering, "Is this Prime membership thing worth it at all?", oh yes. Yes it is. You can order from a thing called Prime Now, which is available in many areas but not all areas. That works such that you can search the Amazon store and get things delivered in as little as two hours.

Ricky Enger: In some places, since Amazon has purchased Whole Foods, you can actually order foods from Whole foods through Amazon Prime Now and have those at your door within under two hours. For some people Prime Now is not available, but Prime Pantry is. And what Prime Pantry is, is a way that you can stock up on ... just like what it sounds like, pantry goods. So dry goods, pastas, canned goods. Even things like laundry detergent, soaps, shampoos and the like. And you pay a flat 5.99 fee for a big box. And when I say a big box, I mean like it can hold 45 pounds and ... you don't have to fill up your box, but if you wanna fully get the bang for your buck, it's a good idea if you do.

Ricky Enger: And again, 5.99 flat fee to get some of these dried goods and canned goods and just household items. And so for those of you who may live in a more rural area that doesn't have Instacart or Shipt, because unfortunately these services are still growing and they aren't everywhere. I was looking this morning and I saw that the town I grew up in, which was about 25,000 people, does not have either of these services, Shipt or Instacart. But you can still do Amazon Prime Pantry in these areas. Whereas a place that I later moved to, which has a population of about 120,000, they did have Instacart.

Ricky Enger: And so if you're sitting there and thinking to yourself, "Wow, I live in the middle of nowhere, I'm never gonna get this." Don't lose hope, because some of these services may eventually come to you, and for those that don't there are still option like the Prime Pantry, and so on. So it's truly wonderful to see that so many things are available to all of us, and I've really just touched on the tip of the iceberg because I don't wanna be the only one speaking all evening.

Ricky Enger: So I'm going to open it up now for questions. And what I'd like to ask you guys to do is again, I'm not going to unmute everyone because I don't want there to be a big stampede and everyone speaking at once with a lot of background noise. But if you do have something that you would like to say, please either press star six on your phone, or alt-A to unmute yourself in your software or find that on your app. And again, state your name before you speak, please, so that we all know who's asking a question. Who's first?

Speaker 2: This is [inaudible 00:16:30] in Atlanta. I wanted to say, I use Instacart and also Walmart grocery, and I don't know if everyone's aware of this or not, I just found this out about Instacart. I found, just like you said Ricky, the website to be quite cumbersome and the mobile app is okay but I find it also to be a little tricky. But they have a toll-free 1-800 number that you can call if you have a disability, and they will actually do the shopping for you. So that's what I do now with Instacart, I just call them and I tell them what I want, they put it in my cart, and they checkout for me, and they go through the process.

Speaker 2: So I don't have to deal with the website, I don't have to deal with the mobile app. They just do it all for me, I just tell them what I want. So I can email you the toll-free number, you can share it, or you can call Instacart and they can transfer you over to that separate department. But that might be an option for people who may not wanna deal with the technology or don't want ... or feel frustrated with it. And then Walmart grocery, I don't know if people are in the area for that, but I use Walmart grocery. It's pick up service versus a delivery, but it's a really useful service, as well, too. So I just wanted to share that.

Ricky Enger: That is awesome, I had no idea that Instacart would perform that service, and that is truly useful. Because I think we all know that for some of us technology is something that we do every day, and for some of us it's like the bane of our existence, it's a necessary evil. And sometime we just don't have it, we don't wanna fight with the site. We don't wanna fight with accessibility, or usability issues. And still being able to do this independently, to call someone and you've chosen what you want, and you're just asking them to assist in getting that into the cart for you as a part of the service that you're paying for is wonderful to know. Thank you so much.

Speaker 2: You're welcome.

Susan: This is Susan [inaudible 00:18:57], and I'd like that number if you get it, Ricky.

Ricky Enger: Yeah, if you are able to find that during our call and if you could read it for the participants, that would be wonderful. Otherwise, I will certainly look that up and be happy to send that to anyone who requests it. If you need to request that, you can send an email to, and I'll welcome you're feedback and questions, thoughts about the event. And if there's any resource that's mentioned here that you weren't able to catch right when it happened, please email me and I'll be happy to assist.

Jeannie Johnson: [crosstalk 00:19:48] Jeannie Johnson, Nashville, Tennessee.

Ricky Enger: Go ahead, Jeannie.

Jeannie Johnson: Okay, in Nashville, and I'm sure probably the other states that have it, Kroger also has a pick up service similar to Walmart. The iOS app is very easy to use now. It took some work, but some of us had called and asked them to work on different things and they actually did it. So now it's much easier to use than the website. They do deliver, and today when I went to pick up my groceries, they call it Click List. C-L-I-C-K-L-I-S-T. But when I went to pick them up I asked if our store was going to start delivering and they said, "We already do.', and evidently they partner with Instacart.

Jeannie Johnson: But if you live in a city and have a way to go to the store and pick them up, it's very easy. You set the hour that you want to pick them up and then you go and there's a certain area where you go to pickup the groceries. You call the number that they have posted, in fact I just put it in my phone so that I can just tell my phone to call Click List, and in about five minutes they bring the groceries out to you, put them in the car. They say you're not supposed to tip them, which I would rather do that, but they say no. And then you just take them home and put them in your house and put them away. So, it's very convenient, too, for those of you who have Kroger.

Ricky Enger: Nice, and that's a good thing to keep in mind, actually, is that in some cases you're going to live in an area where the store may have online shopping, but they don't necessarily do delivery. Now, in her case they are partnering with Instacart and they do, but in some cases they don't do delivery, but you still can use that opportunity to shop for your groceries, select exactly what you want. And you will then have to find a ride to pick them up, or again, take a rideshare service like Uber or Lyft and pay that service to pick them up and get them in your home. Because really the idea, right, is to choose what you want independently.

Will Buckler: Will Buckler, Matthews, North Carolina.

Ricky Enger: Okay, Will, can you hang on one second?

Will Buckler: Sure.

Ricky Enger: We have ... we'll get to you definitely next, and you're actually very close to me because I'm very close to Matthews. In any case, we had an individual on the phone who has raised their hand, I'm not sure who that is, but if you were on the phone and you pressed star 9 because you'd like to speak, you jumped in just before Will, so we'll take you first.

Terry: Terry [inaudible 00:22:43] from Maryland.

Ricky Enger: Okay, go ahead Terry.

Terry: First of all, do you know anything about Peapod for Giant?

Ricky Enger: I know that it exists, and there are probably people here who do use it. I unfortunately don't have direct familiarity with it, because it does not operate in my area. But Peapod's a great ... it's actually one of the first, aside from like Schwan's, who did this. Do you have a specific question about Peapod?

Terry: I've never used it, I don't know how to use it. But would the Instacart cover Giant, so I could use it, then?

Ricky Enger: What you'll wanna do is look at a lot of these sites that are available. So, Peapod is one example, Giant I'm assuming is a grocery store in your area that may or may not partner with Instacart, or Shipt, or what have you. What you'll do to find that out is to visit the website in question and go ahead, put in your zip code, and they will tell you not only who's in your area ... they'll tell you that they're in your area, and once you know that you can create an account, and doing that is absolutely free. So you'll wanna go ahead and create your account to be able to look at what services, or what stores rather, that service partners with so you know whether you can shop at Giant, or there might be a different store in your area that you're not familiar with, but they might be just as good and you can work at shopping with them-

Terry: The lady that deals with Walmart ... so she puts in her order online then, 'cause we like to shop at Walmart, but that would actually be handy if they would ... if there was a way that we could put our order in for the grocery portion and then ... like, they have a craft section, so we like to browse through the store for other things.

Ricky Enger: Yeah, so [crosstalk 00:24:58] ... so, just quickly, there are two options for Walmart. There's Walmart and Walmart Grocery, and in some areas Walmart Grocery isn't offered, and in some areas it is. You'll wanna just do some searching around and look at the site, or do a google search for Walmart Grocery and the name of your town, and that will tell you if that's available. And yes, you can put in your order there with Walmart Grocery just as you can with Alright, we're gonna move on to-

Terry: Thank you.

Ricky Enger: ... no problem. Will, you're next, go ahead.

Will Buckler: Okay, so Ricky I wanted to touch base on a couple quick things with Instacart, my wife and I love it. We use it quite a bit here, but we have noticed recently that they changed one of their policies. When it first started, there was that 10 percent service charge that you could actually opt out of.

Ricky Enger: Yes.

Will Buckler: And that is gone now, you can't opt out. So whatever your order is, they're gonna charge you a 10 percent fee on it now.

Ricky Enger: [crosstalk 00:26:06]

Will Buckler: So if you spend 100 dollars on groceries, they charge you an extra 10 dollars.

Ricky Enger: I've actually found, though, in ... take a look at this the next time you're checking out with Instacart, you are charged by default 10 percent but there's actually a breakdown for it, okay? So five percent is the service fee, and that is non-negotiable, you're absolutely right about that. And then they automatically add five percent for your driver, and that portion can be adjusted.

Will Buckler: See, on mine it says service fee is 10 percent and I can't change it, and then I'm allowed to alter the tip.

Ricky Enger: Oh, that's really interesting, because ... and we're actually in the same area, so that's very fascinatingly different, actually.

Will Buckler: So curiosity on, what store do you use it from most?

Ricky Enger: I use it most with Food Lion.

Will Buckler: That's what we do.

Ricky Enger: Okay, so it's definitely not that. Send me an email-

Will Buckler: Okay.

Ricky Enger: ... I'm at, and it'll be interesting to sort of-

Will Buckler: [crosstalk 00:27:16] Yeah, to figure that out.

Ricky Enger: Yeah.

Will Buckler: And real quick, before I let everybody else talk, here locally I'm not sure if you're aware, but with Walmart Grocery we actually have a added bonus here, we can get that delivered. They have partnered with Lyft and Uber.

Ricky Enger: Oh, [crosstalk 00:27:33].

Will Buckler: So, we ... you can just go to, do your whole order like you normally would for store pickup, but then there's an alternate tab where you can click delivery and it'll charge you 10 bucks to deliver it, but in my case that's cheaper than the uber ride.

Ricky Enger: [crosstalk 00:27:47]. Very nice.

Louis: Louis-

Ricky Enger: Right, looks like we've got several people with their hands raised, so we'll move through those, and Louis you're on the list after that. So we're gonna get to Shirley B, it's your turn.

Shirley B: I just had a comment, excuse me, to the person that was from Nashville, Tennessee, I'm from Madison, Tennessee which is a suburb of Nashville, and they started delivering by Instacart a couple of weeks ago, so I just wanna let that person know in case they decided they wanted to use the delivery service.

Shirley B: Hello? Anybody here me?

Ricky Enger: Yes, you're audible.

Shirley B: Okay.

Ricky Enger: Can you repeat that last bit, though, you broke up for me, maybe- [crosstalk 00:28:36].

Shirley B: Okay, I'll start over. I said ... I was making a comment to the person that's also from Nashville, that Instacart has started delivering here in Nashville ... in Madison, Tennessee, as well. [crosstalk 00:28:53].

Jeannie Johnson: And I'm in east Nashville, so yeah.

Shirley B: Okay, and they use Kroger and CVS and Publix.

Jeannie Johnson: Okay, thank you.

Shirley B: Those three stores.

Jeannie Johnson: Okay.

Ricky Enger: Alright. We have several people on the phone with raised hands, so if you were on the phone and you raised your hand go ahead and jump in and we'll see who's first.

Jim: Jim [crosstalk 00:29:19], Jacksonville, Florida.

Ricky Enger: Yeah, go ahead Jacksonville.

Jim: Okay, you mentioned about being able to call Instacart, I just wanted to say that Amazon has a similar service. They call it their disability hotline, but it's a similar thing where they'll pretty much do everything for you over the phone and you just have to talk to them. And you gotta be a little careful, 'cause sometimes they hear one thing and they do another, but still the same type of service is available so that you don't have to use the Amazon website if you don't want to. That's all I wanted to say, thank you.

Jeannie Johnson: And they'll also, I'm sorry, they'll also help you pick up colors, like I knit, so if I need help picking out a color of yarn and I've never seen colors I can call them. And I do know what their number is 'cause I use it so much. It's-

Ricky Enger: Yeah, go ahead and share that if you- [crosstalk 00:30:08].

Jeannie Johnson: 800-283-1678, that's for the Amazon disability line. 800-283-1678, again this is Jeanne Johnson, from Nashville.

Ricky Enger: Very good, thank you Jeanne. Next up on the phone, who wants to jump in? We've got two of you with hands raised.

Judy: Hi, this is Judy in Connecticut.

Ricky Enger: Go ahead, Judy.

Judy: Hi, we have Peapod here in Connecticut, which is from Stop and Shop. And it is incredibly easy to use, both on the computer and on the app. And I guess they got some kind of an award for being really accessible for blind people, so ... they're awesome, and you can do everything really pretty easily. So just wanted to say that, that's I think in New England, it's for Stop and Shop, it's called Peapod.

Ricky Enger: That is great news, absolutely, thank you. I know that Peapod is in a lot of areas, it's not in mine yet, but again for all of these service that are mentioned, I highly encourage you guys to go and check out the websites. Put in your zip code, and find out if these services are available to you, 'cause I think you will very much enjoy the ability to do that if you haven't yet. Alright, one last person on the phone and then we've got a name, who's next?

Zachary: Zachary [inaudible 00:31:35], Georgia.

Ricky Enger: Okay.

Zachary: I'm curious, with the Instacart ... I'm recently blind, but with Instacart is there a limit to the number of deliveries you can get if you do the Instacart Express? Or is it ... how does that work?

Ricky Enger: Not that I've found. So I have actually had multiple deliveries on the same day, because I was preparing for something and one store didn't have several of the items I wanted, and the other did. So in paying for Instacart Express, one thing to keep in mind about Instacart in general is that it's best if you can make your order over 5 dollars, or 35 dollars and over, rather. So [crosstalk 00:32:21]-

Zachary: Okay.

Ricky Enger: If you're able to do that for each of the deliveries that you want to make, you can indeed have two shoppers doing deliveries, and you can even do, "Hey, I just made this delivery in the morning, and then wow I realized I was out of so many other things and I hadn't looked through my pantry and I needed to do another one.", you can do another delivery that same day. So yes, that is definitely possible. And it makes things really, really convenient, and a little bit dangerous because I end up spending a lot of money deciding that, "Hey, I really do need that." So, Eric you are next. Eric Barrett, you've got a question?

Eric Barrett: Hello. Yes, Eric here in Fort Lauderdale, Florida. I was curious if you or others could speak about the quality of what you get. For example, is somebody picking you spotted bananas, or the wrong items, how accurate are the orders, basically?

Ricky Enger: That is an awesome question, and I'm surprised that it hasn't come up before now. My experience has been generally very, very good. I have had instances ... produce is kind of the obvious culprit, I've never had bad meat or anything scary like that. But I have gotten tiny grapes, or just ... produce that doesn't look good, kinda bendy carrots. But it has happened very rarely, and you do have the opportunity to rate your shopper and leave comments.

Ricky Enger: And so, if there's something that you're unhappy about you can mention that item specifically, or if the shopper has really kind of done a bad job overall, you can mention those things. And customer service, at least with Instacart and Shipt, has been really, really good in my case about either refunding items if something didn't make it somehow, or if I had a complaint about an item. But thankfully, that does not happen very often. Alright, Louis, you're up. Going once ...

Louis: Sorry, I was trying to find the unmute button. Two things. One with Shipt, I'm not sure who it is on the east coast, but here on the west coast in California you have to put in the zip code and the service for Instacart is available, not necessarily in your neighborhood. I have submitted the Instacart account and they told me that stores relatively close to me offer delivery, but yet when I put in my actual address it says that unfortunately, they do not deliver to my particular part of town. So you may wanna keep that in mind.

Ricky Enger: Yeah, you're absolutely right about that, and in fact that did happen to me originally with Shipt. And what ... the way that it worked, at least in my case, was that I put in my zip code, and they're like, "Yeah, we have stuff in your area." So I signed up, which again is free-[crosstalk 00:35:51]

Ricky Enger: Alright, we've got somebody who is on a portable device, and you're unmuted so we can hear your speech ... alright, you're silent now, thank you.

Ricky Enger: So, when I did put in my address, it said, "Well, we're not in your area yet, but you'll be the first to know 'cause we have your email address now." And they did in fact email me when they were available.

Louis: And then the other thing I wanted to point out, to maybe you and Will can troubleshoot, is the discrepancy between both of your apps.

Ricky Enger: Yes.

Louis: Maybe one is a different version, so maybe if you have automatic update maybe he would need to update his, or vice versa, and see if by doing that, that might be the difference maker, different versions.

Ricky Enger: Yeah, that is one possibility that we'll look at. Although, given that it is the same service, it's odd that they would charge different things depending on app versions. But we wanna look at-[crosstalk 00:36:58].

Will Buckler: [inaudible 00:36:59] I actually jut updated yesterday.

Ricky Enger: Gotcha. So yeah, it's a good thought, and it's one of many things that we will explore, 'cause it's very, very bizarre. Alright, we're back to phone wars. We have three people on the phone who have questions. Who's gonna jump in first?

Brianna: Hi, my name is Brianna from Jacksonville.

Ricky Enger: Alright, got it.

Brianna: So I was just wondering how the Amazon, the accessibility hotline works.

Ricky Enger: Would anyone like to speak to that, since I don't have a lot of experience with that myself? Anyone who uses the Amazon accessibility hotline, you wanna talk briefly about that?

Speaker 14: I do, I will. Okay, actually I have never used it for groceries, but I've used it for other items. And from my experience, what I've done is I've called the phone number and I've explained to them what I'm looking for. And I've asked them to, you know, I would explain to them that I need you to describe the items to me, because I can't see them. They helped me find a microwave, actually, and like questions I asked them were, "Could you tell me are the buttons raised or are they flat, are they spread apart?"

Speaker 14: They told me they were flat, they told me ... I wanted to know if they were spread apart so if I could put like indicator dots, like locator dots on it. Anyway, I even asked them ... you know, just to go through the layout of the buttons, they did that. Once I asked them, too, I was looking for a lamp, they described that to me. They also helped me find a pair of shoes, believe it or not. One of the things that I have noticed, and I don't know if this is still the case, but they cannot put ... they can't checkout for you-

Ricky Enger: Can they add items to your cart, and then you do the rest?

Speaker 14: Yes.

Ricky Enger: Okay, perfect.

Speaker 14: They can ... most of the time they can add items to your cart. This one time, they could not add an item to my cart, was when I ordered a pair of shoes and what they did ... the reason why they couldn't add it to my cart was because it was by a third-party seller. So if it's not ... if it's a third-party seller, they couldn't add it to my cart. But the guy, he came up with this idea, he said, "I'll email you the link and if you can use the app on your phone ...?", I'm like, "Oh, yeah I use the app all the time, it's just I use it for things I don't need descriptions of." And so, he emailed it to me, I tapped on the link and then it opened up the app and I put add to cart. And it was, I was amazed.

Ricky Enger: It sounds like they are truly passionate about really helping you out with just what you need.

Speaker 14: They are.

Ricky Enger: And that is a wonderful thing to know, because sometimes companies aren't.

Speaker 14: Right.

Ricky Enger: So, give that a shot, see what they can do for you, see ... I mean, they'll be happy to tell you, I'm sure, what they're limitations are, if there are some. But it's definitely an option that I was not aware of, and I think it will help a lot of people.

Speaker 14: I also wanted to, since I'm on the phone, I'm one of the people that had my hand raised.

Ricky Enger: Alright.

Speaker 14: I wanted to answer the question about Peapod, I have used Peapod for over, well since 1997 actually. And I've had great experience with it, I'm in the Midwest, Chicago are. And they don't use a particular store, they used to use Jewel, but now they stock their own warehouse here. So, I don't know if that's the same as all over the place, but here in the Chicago area, they stock their own warehouse. They also have a similar, like an annual deliver fee, kinda similar to a Prime membership, and I believe you can also do it in six months. Like you can do it every six months. I've had great experience with their produce. I've had a few experiences where I've gotten some not so great produce. One of them was on the hottest day of the year, literally, last year-

Ricky Enger: Yeah, so that's [crosstalk 00:41:49].

Speaker 14: ... but they have an 800 number that you can call, and what they did is they credited me, no problem. If the item that's damaged or missing is more than, I believe it's either 15 or 20 dollars, they can schedule a redelivery at no cost. I mean, obviously you'd still be charged for the item-

Ricky Enger: Right.

Speaker 14: ... but, they can schedule a redelivery at no cost, but it has to be over a certain dollar amount, otherwise they will just credit you for the item.

Ricky Enger: Yeah, that makes sense.

Speaker 14: Yeah, and the only thing I will say, one of the things I love about Peapod, and this is ... you have to be established with them for a while, is you can shop from your past orders and you can funnel it by past three months, past six months, or all time. But, an even easier option, I tend to be a creature of habit where I order ... 80 percent of my order's the same every week, 'cause I order once a week. And what I'll do is I tap on fill my cart with my last order, and I just add and delete. It's great when you're doing multiple of one item, you know-

Ricky Enger: So [crosstalk 00:43:17].

Speaker 14: Yeah, and-

Ricky Enger: We're gonna have to move on, 'cause we've got several people with hands raised.

Speaker 14: Okay.

Ricky Enger: But I apologize, I hate to cut you off because it's wonderful, wonderful information. So don't take that as, "No, no, go away.", but we do have number of people who have additional questions.

Speaker 14: Okay.

Ricky Enger: So there you go, thank you so much again, another really great vote for Peapod, so if you have it in your area, do check that out.

Brianna: Thanks for answering my question.

Ricky Enger: Absolutely, alright. Nicky, your turn.

Nicky: Hi Ricky.

Ricky Enger: There you are Nicky, hello.

Nicky: Hi, I'm sorry I couldn't find the unmute button. I'm in San Diego and we have several options here. But [inaudible 00:44:08] of the grocery delivery around here besides Amazon is Safeway, in Southern California, [inaudible 00:44:17], and I think in Northern California it's Safeway. And they have been doing online delivery since like 2003 or 4, I have been dealing for a long time.

Ricky Enger: Wow.

Nicky: And yeah, they do have the text only website for people who need it. And if you'd like, I'm not sure if they're doing it now or not, but they did have accessible toll-free number where they would shop for you. And then they have that mobile app, [inaudible 00:44:58] app, for deliveries, so depending on if you like you can shop online and fill up your cart and then go to the mobile app later, and it all stays as long as you sign in with the same account.

Ricky Enger: Right.

Nicky: And around here, also Prime Now is available. Like somebody else said, you can purchase from that app purchases, and you can build your shopping list like that. And I used to love Sprouts Farmers Market [crosstalk 00:45:36], that was on Prime Now, but as soon as they bought Whole Foods, now it's replaced by the Whole Foods, so I'm kind of sad about that.

Ricky Enger: Yeah.

Nicky: And one thing about the [inaudible 00:45:52]. One time I ordered a banana, and I could swore I'm thinking one bunch of bananas, but one showed up.

Ricky Enger: Yeah. That happened to me, too. So, that's actually a really good point. Be aware ... I'm glad I'm not the only one who's done that. [crosstalk 00:46:16]. As you're shopping, some things are done by pound, it happened with zucchini, as well. So some things are done by pound and some of them are done by the number of items. And sometimes it's actually the shopper who's looking for you, they may interpret it wrong.

Ricky Enger: So the app [inaudible 00:46:39] give you kind of an option [crosstalk 00:46:43] or whatever, and the person who's shopping may just decide, "Oh, you only wanted one banana, or one zucchini." So, there are for each of these services a place to enter an item instruction. So if you're doing something where you're kind of concerned that maybe they might misinterpret that thing, you might wanna put in the item instructions, "Hey, by the way I mean a bunch of bananas, instead of one." [crosstalk 00:47:18]. Thank you so much Nicky.

Ricky Enger: We have a few other people with hands raised, so it looks like ... oh, more it's a pity, we are going to have to have another event about food specifically dedicated to restaurant delivery, 'cause it doesn't look like were going to get to that. We have one person on the phone with their hand raised, but before we do that, I have an individual from chat requesting if possible, if someone has that Amazon phone number for the Amazon disability line, could you repeat that once more please?

Jeannie Johnson: Yes, I could do that, it's 1-800-283-1678. 1-800-283-1678, and I wanted to add, I think I had my hand up, any way I wanted to add that for Kroger they, you have an option whether or not to allow substitutions, and if you say that yes, you will allow substitutions, for example my husband likes the diet lemon lime Big K. Well, Big K is the Kroger brand, so it's always the least expensive. But if they're out of that, then they'll replace it say with diet Seven Up or diet Sprite, and even though it's more expensive, they only charge the price for what we wanted, the Big K price instead of the higher price. So that's a nice little perk, too.

Ricky Enger: Absolutely, and that does actually seem to be a fairly common practice, thankfully, is that if you do allow for substitutions and they don't have something, I've gotten the higher priced item because they were out of the other one. So that can work out nicely in our favor.

Speaker 14: Peapod does that, too.

Ricky Enger: Oh, good, fantastic.

Will Buckler: Apologize to break in, but the accessibility-

Terry: Can you do the Amazon again?

Will Buckler: It's 888-

Terry: [crosstalk 00:49:16] up.

Will Buckler: 888-

Ricky Enger: Oh, 888 rather than 800.

Jeannie Johnson: Oh, you know what, you are right. I do apologize. Yes, it is 888. I'm sorry.

Terry: 888 ... what?

Jeannie Johnson: 616 ... I'm sorry, 888-283-

Terry: 283-[crosstalk 00:49:34].

Jeannie Johnson: 1678.

Speaker 14: Oh, I finally got it that time.

Jeannie Johnson: And he is correct, it is 888, I apologize for that.

Terry: So it's 888-283-1678?

Jeannie Johnson: Correct.

Shirley B: That'll be great for yarn and a lot of things, thanks.

Jeannie Johnson: Exactly.

Louis: I have a quick add in here, also, if you don't mind Ricky.

Ricky Enger: Mark is jut ahead of you, and then we'll let you jump in.

Louis: Okay.

Ricky Enger: Go ahead, Mark.

Mark: [inaudible 00:50:14] Instacart disability number, please.

Ricky Enger: The Instacart disability number, I don't know if we actually had that. If you will-

Mark: The lady in the beginning said she had that.

Ricky Enger: Oh, Instacart, yes. Go ahead, I apologize.

Speaker 2: Ricky this is [inaudible 00:50:30], I was the one that gave the Instacart number.

Ricky Enger: Yeah.

Speaker 2: I already emailed it to you.

Ricky Enger: Oh, good, so I will be happy-

Speaker 2: I didn't want my computer to be interfering while you were doing the call. So, I sent you an email already with that phone number in it, if you check your inbox.

Ricky Enger: That's great, so for the sake of ... since we got about four minutes, and we'll be nice and officiant here, Mark, if you would like to email me, And anyone else who needs that number, as well, or in addition to any other resources that we've mentioned, please go ahead and email me and I will send those out. Louis, we got time for your quick note, and possibly one more person on the phone who has their hand raised. So let's-

Louis: Yeah, the only thing I was gonna say is I heard a demo on Instacart before, [inaudible 00:51:31] said that if something is not available or if it's in a cheaper or more expensive price, the shopper who's picking up the groceries for you will generally text you or call you to ask you if you want a substitution or if you want the more expensive item, or you just want that to be removed from your shopping cart.

Ricky Enger: Yes, that's it. So with Instacart, it will pop up as a notification in the app and with Shipt, they actually send it as a text message [crosstalk 00:52:06]. Either one of those, depending on what service you're using, the driver or rather the shopper can contact you in different ways to let you know, "Hey, they're out of this, do you want me to refund it or do you want me to look for a substitution?" Alright, we have time for one more quick question, and I hate to end this, but we're coming up on the hour. So who's got a quick one?

Teresa: [crosstalk 00:52:32] this is Teresa from Portland.

Ricky Enger: Go ahead, Portland.

Teresa: Okay, it's about Instacart. If you wanna shop at Costco or Sam's Club, do you have to have a card number, or will they just do it for you?

Ricky Enger: Oh, great question. So you don't actually need a membership to those kind of bulk club like Sam's or Costco or BJ's. You can however enter, for example if you have a Food Lion MVP card or a Harris Teeter Vic Card, you can enter those into the app to kind of track your purchases and do whatever Vic or MVP rewards and the like [inaudible 00:53:16], but for the bulk stores like that you thankfully do not need a membership to those things.

Teresa: Awesome, thank you.

Ricky Enger: You're welcome. So, guys I want to thank you for joining us, I also want to mention that it looks like the early birds get the worm, because we for this first meeting had it capped at 100 participants, and we exceeded that. So, there were some people who didn't have the opportunity to come have fun with us tonight, which is kinda sad, but good for you guys that you got here early. So again, I want to thank you all for joining us for the first of many Tech It Out meetings from Hadley, ask you to stay tuned to social media, Hadley Institute on Facebook and Twitter. So keep up with that to see what's coming next from us, many of you are probably also subscribed to the mailing list, so you'll get announcements that way, as well. And stay tuned to see what we do next. Thanks again everyone for joining.

Speaker 18: Great job, Ricky.

Ricky Enger: Thank you.