Career and Volunteer Opportunities

Annual Giving Manager Cheryl talking with Hadley President Julie Tye across from each other at Julie's desk.

Welcome to Hadley. Our staff and volunteers are inspired by and dedicated to carrying out the organization's mission to empower those with vision loss to thrive.

At the same time, we focus considerable effort on the professional and personal development of our Hadley team staff. As an innovative and progressive non-profit, we embrace the following values in our culture:

  • We listen first. Everyone deserves to be heard and understood.
  • We aren't afraid to be ourselves and openly share our unique perspectives.
  • We do better together --- applying our diverse talents and experiences to a common goal.
  • Growth rarely happens when we're comfortable. We encourage each other to think big and take action.
  • Time together matters. We thrive when we trust in, learn from, and laugh with each other.

Hadley offers competitive salaries and a superior benefits package. We are an equal opportunity employer and actively support a diverse and inclusive work environment.


Back to About Hadley

Help Desk Team Member

Reports to: Director of Community


As a member of the Help Desk team, this position is responsible for ensuring the mission, values, and culture of Hadley are communicated and upheld both externally and internally. All team members are expected to know all of Hadley's offerings and associated resources and effectively communicate them to those seeking help from Hadley. It is important to also model and foster a service-minded attitude amongst other team members and to those seeking help from Hadley.

Essential Functions:

  • Understand the needs of our learners
    • Engage those seeking help from Hadley through calls, chats, and emails.
    • Log and document learner interactions.
    • Ensure Hadley learners have the resource they need to benefit from our services.
    • Have in-depth knowledge of Hadley's website and offline offerings.
  • Function effectively within a team:
    • Reflect and discuss incoming calls, chats, and emails for continuous quality improvement.
    • Participate in team-building and training to continually enhance interaction skills.
    • Support and fill in as needed when team members are out.
  • Front Desk:
    • Greet and welcome guests.
    • Inform staff when a guest has arrived.
    • Monitor and respond to inbound communication.
    • Other duties as assigned.

Technical Skills:

  • Computer Skills:
    • Microsoft Office Suite
    • Salesforce
    • Zoom
    • Microsoft Teams

Essential Skills:

  • Listening skills:
    • Strong active listening skills via multiple media types (phone, email, and instant chat)
    • Ability to integrate what you've heard and in order to make a personal connection with those reaching out for help.
  • Communication skills:
    • Ability to clearly articulate what Hadley's help has to offer and readily reference outside resources too.
    • Communicate within the Help Desk team to be able to serve learners efficiently and effectively.
  • Writing Skills:
    • Letter Writing, Email Writing, Note Taking

Education and Experience:

  • College degree preferred (experience will be reviewed in lieu of)
  • Excellent interpersonal skills
  • Creative thinker and problem solver
  • Proficient planning, organizational, and time management skills

Hadley is committed to diversity, inclusion, and equity as an equal opportunity employer.

Please send a cover letter and resume to Susan Thompson,