Business Showcase

Web Friendly Help LLC

Business Story

Casey Mathews is the founder of Web Friendly Help, also called WFH for short. He helps people grow their technology skills. People who regularly work with Casey say that he is an outside the box innovator in training and troubleshooting technology for the blind and visually impaired.

The idea behind my personalized access technology solution is that people have different needs and learning styles. Some want to learn as much as possible so they can be ready for anything. If that's for you, great! However, just as important is the next person who simply want the minimum to get the job done., then later when something else crops up. We all have different limits, and sometimes less is more. Some learn by example, some learn better by taking a few pointers and trying to figure things out for themselves, and some just want it fixed so they can go on about their day. You may be;

  • A student who is working on an all-important paper. Do you struggle with research, reading books, or those dreaded citations? Been there, done that!
  • A business professional whose company has suddenly made changes or updates that are driving you insane. Maybe you're even more ambitious and want to build a website or take a website from good to great is class. How does your name in a dot com sound?
  • A retired lifelong learner or hobbyist who wants technology to just work the way it should. If on the other hand, you may need help with online resources to feed your hobby. If only I had a dime for every time I heard, "I had no idea that was available online!
  • None of these? Have no fear. I specialize in makin' your tech life easy. No matter what that entails. I think outside the box and color outside the lines.

So the first step is chat for free! Grab some coffee--I sure will--and we will figure out together how you work. What do you like about technology? What do you hate about technology?

I'm also going to ask you about your goals with your tech. Are you a student, working, looking to start a business, retired, or a lifelong learner? Do you want to use technology for school, work, personal stuff like communicating with friends and family, playing games or other hobbies.

Along the way, I'll also be learning how you work. Do you want me to give you some pointers and then let you try some things on your own, or do you want more hands-on teaching? Do you like lots of detail or just the facts? Over time, as we work together, I will get to know you and how best to help you tame your tech.

The first free chat usually takes anywhere from 30 minutes to an hour. You are highly encouraged to ask questions. The more input and direction I have from you, the better I can tailor my services to your needs.

What to Expect

After the first free chat, when we connect, you can expect someone who is professional and deeply cares about your specific situation. At a minimum. I want to make your tech trouble go away. I would also love to help you learn to use your technology better if that's what you want or need. I can connect to your computer and begin making your tech life easier today!

Services

Below is a partial list of the services that I can provide to you as a member of WFH

  • New PC/iPhone setup: Did you just get a new PC of iPhone and are not sure what to do with it? Maybe you have software and apps but are not sure how to customize them for yourself. I can help.
  • Clean and/or tune up your PC: Have you had your PC for a while? Maybe it just a good kick in the pants! You may have a lot of stuff running in the background that can either be turned off or removed, thus saving you memory and allowing your computer to run faster!
  • NVDA, Narrator or Jaws configuration help: Let me help tune up your screen reader to work the way you do. I get a lot of compliments on this service alone.
  • Magnification help: How about Zoom Text, Fusion or the Windows Magnifier. Having trouble seeing things on your computer screen the way you need to? I can help make it better or recommend alternatives, including better color contrast, a larger mouse pointer, cursor, etc.
  • Office: Do you need help with Microsoft Word, Outlook, Excel, or Power Point? This is one of my most popular services.
  • Computer Purchase Advice: Do you find yourself bewildered by the prospect of getting a new PC? I can walk you through the process and help you configure the right PC for you.
  • Software updates: Has your software been languishing for a while? Let me help you update Widows and any other software you have, quickly and without hassle!
  • Games: Yes, people who are visually impaired of blind can also enjoy games. Let me help you find the right game for you-PC or iOS!
  • iPhone, iPad, iPod: if you need help with apps like Seeing AI to read documents, identify groceries, or medicine bottles, Aira to give you sighted help at the tap of your finger, Talking Books made especially for the blind and visually impaired, transferring settings and apps o a new device, or training, I can help with this.
  • Thinking about one of those many smart speakers like Amazon Echo? Let's get one setup for you!
  • Linkedin: Promote yourself by getting your Linkedin profile ready for the world, or just ask me to tweak if for you.

That list is only a quick sampling of services I can provide for you. Everyone will of course be unique and maybe require things that are not on this list. Hope fully this short list gives you an idea of how I can help. Young or old, newbie or experienced, I will tame your tech for you!

A bit About me

When I first started out on my tech journey more than twenty years ago, I would spend hours reading books about computers. Would marvel at the ability of a computer to allow one to p[ay bills, quickly lookup information on anything, or just get a quick weather forecast without needing to wait to get it on TV or the Radio.

One day someone in high school told me that they had a computer for me to use for writing reports and doing research. I actually laughed and reminded then that I was blind and couldn't see the screen. Next, I heard the computer talk and it changed my world forever.

Technology

I can still remember when I first connected to the internet, paid my first bill. And went to the library to check out a book so that I could later read it on my own. Soon I began helping educators, faculty, and anyone else find the right fit of technology to meet their individual needs.

Today

Why Web Friendly Help? It's simple. We've all heard the expression, "a picture is worth a thousand words". Well, if you have good vision, that's true in many ways. Let's say you want to learn to insert a table into Microsoft Word. If you have vision, just hop on down to YouTube.com and do a search, or just click the handy link above.

Now, if you are blind, you know that a picture is not worth a thousand words-it actually is worth nothing! Sorry YouTube! What it does mean is that a blind individual learns a different way.

That is where I come in. I have been in the access technology industry for about twenty years. The awesome news is that I started this business as a blind entrepreneur. Therefore, I know what technologies work for a blind or visually impaired person. I support screen readers such as NVDA or Jaws, and Apple devices like the iPod, iPad, and of course the iPhone. I can also support magnification software for visually impaired people like Windows Magnifier, Zoom Text, or Fusion. With Apple devices, I support VoiceOver and Zoom., as well as other accessibility settings that Apple makes available.

If you need your iPhone, iPad, or iPod to talk to you, or if you need the text enlarged or in a different color, that's what I'm here for! Apple devices also have a wide variety of apps that can identify groceries, read mail, and help perform many tasks that ca help with your independence.

My personal slogan has always been, "I love using new technology, and watching it improve lives!" For me that is still as true as it was when I first started, perhaps even more so now that technology has made such a huge leap in the last few years.

Future

In the future my goal is to make access technology available and affordable to anyone who needs it. I don't want people to have to go through a government agency if they don't need to. I want them tp be able to call someone who knows how they work, and can give them great service. I also don't want people to have to worry about what the cost will be, and an hourly rate.

Business Advantage

To me the advantages of being visually impaired as I run my business are I get the struggle.

I understand the inherent issues that can crop up in navigating a difficult website, I know what it's like to have a company switch the on you without warning then have to struggle to adopt the new technology to get your work done.

The disadvantage for me being a blind business owner actually is the paperwork. Sometimes people want signed documents. Filling out a form online is one thing, but when you have to print something and actually sign it, this can be time consuming and laborious.

Business Advice

My advice would be to not give up. Starting a business is easy, but running a business is hard. Once you start realizing what is really involved it can be easy to say "enough"! It's easy to think things like this just isn't for me. Or I'm not cut out for this. But I think if you have an idea especially if it's your passion then you should go for it.

Back to Business Directory