Support is truly only an email away, and I felt as if I was sitting in the classroom.
— Kathy, 2014 Professional Student of the Year, NH

Technical Assistance

Hadley Institute for the Blind and Visually Impaired is now using Blackboard Collaborate Ultra for its popular Seminars@Hadley. This platform may require Adobe Flash to be installed when used with legacy browsers, but in most cases does not need any additional plug-ins. For the best Blackboard Collaborate experience with your screen reader use Firefox and Jaws on a Windows system. On a Mac use Safari and VoiceOver. If not using a screen reader, we recommend using Chrome or Firefox browsers on Windows and Mac.

Blackboard Collaborate includes the following:

Keyboard navigation

Global keyboard shortcuts have been established for common actions within Blackboard Collaborate. Additional keyboard shortcuts include the following:

Navigating the Collaborate panel with screen readers

Using the "button" or link quick keys (B in JAWS or VO + Command + L in VoiceOver) look for the button labeled "Open Collaborate Panel".

Note: If the link quick key in VoiceOver doesn't identify this action, try VO + Command + G to go to the next graphic, or VO + Right Arrow to read the next item until you find it. VoiceOver doesn't have a great method for specifically finding BUTTON controls.

Activating this button opens a 'tab list' which works as follows:

Chat history keyboard controls

Use the keyboard controls at the top of the Chat panel to move between messages. The keyboard controls are only available after messages have been posted in Chat and are only available with keyboard navigation.

For more details, please visit the Online Help Portal for Blackboard.

For additional support, please visit the Troubleshooting by Blackboard.

If you need further technical assistance, please contact Hadley Helpdesk at or by calling 847-784-6690.

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